Cloud 9 Canine uses adequate packaging of product so as to prevent damage during shipping;
Your order will be processed in 24-hours or less and shipment will be confirmed using a Canada Post Expedited Shipping tracking number and email confirmation if you
provided a viable email address;
Allow 5-7 days from email confirmation for your package to arrive;
Products are as represented on the official secure Cloud 9 Canine website;
Our Merchant Account is with Shopify and your financial transaction will be noted in your credit payment method as Cloud9Canine.ca;
Upon confirmation of a Refund, please pay the return postage charge at Canada Post in the adequately sealed original box to:
Canada Post Depot # 423904
Attention Cloud 9 Canine
Wilton’s Pharmacy
350 Oxford Street East
London, ON. N6A 3W0
Please use our email address: info@cloud9canine.ca or phone land or mobile numbers included on our business card prior to proceeding with a Refund request or Return actions.